Shipping & Payment

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Shipping Policy

Your organic herbal tea bags always dispatched within 2 working days of an order being placed. We then hand your orders and control-from-that-point on over to one of our delivery partners.


We tried to minimize the shipping cost as lean as possible. The rates in below chart are curated from multiple logistic providers, to ensure that you will pay the shipping cost that suit to your preferred service level. Please allow up to 7 working days for Thailand orders, and 25 working days for international orders before getting in touch though, as we can't take any action until after that period of time. Some orders just take a little longer.

We do notice the high shipping cost from some services. Therefore, we try to provide alternatives. Because you deserve a good herbal tea, and the shipping cost should not be the barrier. If you have any suggestion on other services that are not listed in below chart, feel free to let us know.

 

Note About Free Shipping

  • Free shipping benefit reserves for the destination countries that Thailand Post ePacket is able to render the service only. Notice the destination countries at column "3-4 Boxes" and "5-8 Boxes", marked as "Free"

  • We will keep update the country list from Thailand Post ePacket, so more of our customers can enjoy the Free Shipping benefit.

  • Free shipping benefit will be handled by Thailand Post ePacket service. This service can handle at maximum load about 8 tea boxes. If you intend to order more than 8 tea boxes, please split into multiple orders.

  • Orders that have enjoyed Free Shipping scheme are inapplicable to make a refund or return

For the customers who would like to deliver to non-free shipping destinations and intend to purchase more than 60USD, please contact us to find the best logistic solution before place the order.

Number of Boxes / Shipping Fee (USD)

Import Tax

Import tax is a different regulation in each country. Therefore, our product and shipping fee do not include import tax. In usual case, the parcel would be delivered right to your door without any problem. But in some case, if the custom department of your country requested for import tax to be paid before release the parcel, or any further investigation, customer should follow their instruction.

 

Payment Methods

For the best of your interest and security, we choose PayPal as our main payment method. No worry, for those who has no PayPal account, you are still able to pay by credit card. We have prepared 2Checkout as your credit card payment gateway.

 

In other case, if you prefer to make a payment with other service, feel free to be in touch with us.

 

Return / Refund Policy

For your best tea experience, we do accept returns. The first thing you should do is contact us to see if there's anything else we can do to help. You will need to arrange to ship back the item at your own expense. It's highly suggested to use a tracked delivery service just in case anything goes wrong. Once we receive your item, we will contact you and proceed with an exchange or refund, whichever has been agreed within 3 business days. Your refund amount would be back to you on the same method you chose to paid on your order, unless agreed otherwise.

Return Address:

Tropical Green Line Co.

7, Soi Phetkasame 39/4, Bangkhae, Bangkok, 10160, Thailand.

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